| Q |
IS
THIS SITE SECURE FOR TAKING CREDIT CARD INFORMATION? |
| A |
YES!
X-xtra links to Secure Trading's secure server at the credit card
information request stage of our checkout. Secure trading are the
prefered online payment processor for our bankers LloydsTSB. See
our Your Security
page. TOP
|
| Q |
IS
YOUR SERVICE TOTALLY DISCREET AND CONFIDENTIAL? |
| A |
YES!
ABSOLUTELY. X-xtra will always treat your order and enquiry with
total discretion. Our reputation has been built on the confidence
that our customers have every time they order with us. Your order
is sent in a strong, padded, plain mailing bag and DOES NOT mention
our name anywhere on the outside of the package. TOP
|
| Q |
DO YOU TRADE
NAMES AND ADDRESSES WITH OTHER COMPANIES?
|
| A |
NO
DEFINITELY NOT. We never have and we never will. TOP |
| Q |
HOW
QUICKLY CAN I EXPECT TO RECEIVE MY ORDER? |
| A |
All
orders received Monday to Friday during working hours will be shipped
that day guaranteed. If your order is placed outside of working
hours it will be shipped the next working day. UK based orders are
send via Royal Mail 1st class delivery and usually arrive within
1 to 2 working days. However 5 working days should be allowed before
contacting us if your order has not arrived. European orders usually
arrive within 5 to 7 working days and international orders usually
arrive within 10 working days. SPECIAL DELIVERY ORDERS ARE GUARANTEED
TO ARRIVE THE NEXT DAY IF WE RECEIVE YOUR ORDER BEFORE 4PM MONDAY
TO FRIDAY (UK only). Payment by cheque with your card number on
the reverse is subject to the normal clearance time. Occasionally,
due to the huge amount of orders we receive every day, an item may
go out of stock temporarily. If this should happen you will be notified
of any delay and offered a full refund if you so desire. TOP
|
| Q |
IF
AN ITEM IS UNSUITABLE - CAN I EXCHANGE IT? |
| A |
All
of our goods come with a 14 day satisfaction guarantee. If for any
reason you are not happy with your purchase simply return it to
us within 14 days of placing your order and we will exchange it
for an alternative product or refund your money (P&P costs are
non refundable).
Our returns conditions are:
1.The goods MUST BE unused (we adhere to strict health and hygiene
conditions).
2.The goods must be in their original condition & packaging.
3.The goods must be received back at our office within 14 days from
the day you
4.Lingerie and items of clothing are non refundable and non exchangeable.
placed your order. If we suspect that the goods have been used or
any of the above conditions are not met then we reserve the right
to return the goods to you. Items supplied in sealed packaging that
have been opened are non refundable and non exchangeable. TOP
|
| Q |
WHAT
SHOULD I DO IF AN ITEM I RECEIVE IS FAULTY? |
| A |
Simply
return it to us stating what is wrong. We will happily exchange it
for you. TOP |
| Q |
IF
I PAY BY CREDIT CARD - DO YOU SPECIFY ON MY BANK STATEMENT WHAT I
HAVE ORDERED? |
| A |
NO.
Bank or card statements will not mention sex in any way or detail
what you have ordered from us. We process credit cards through LloydsTSB
CardNet in the name of the holding company Net 1on1 Ltd, this is
what will appear on your statement. TOP
|
| Q |
HOW
OFTEN DO YOU LAUNCH NEW PRODUCTS? |
| A |
We
are constantly on the look out for new products that we can offer
our customers. When they have been tested and we are thoroughly
satisfied with the quality and value for money, we will put them
onto our site. TOP
|
